Spectrum Support Network is a subsidiary of Ambassador Digital and is insured by Ambassador Digital under its ABN. This means that Ambassador Digital owns and controls Spectrum Support Network and has taken out insurance to protect it against public liability and professional indemnity. Spectrum Support Network operates under the ABN of Ambassador Digital and is subject to the terms and conditions set forth by Ambassador Digital. By using Spectrum Support Network's services, you acknowledge and agree that you are bound by the terms and conditions of Ambassador Digital, as well as any additional terms and conditions set forth by Spectrum Support Network.
Online Support Workers
While Spectrum Support Network takes great care to screen and select its Online Support Workers from prior backgrounds working or professionally educated in a similar capacity, we want to make it clear that Support Workers do not need qualifications. All experience is usually gained prior to becoming an Online Support Worker from previous roles or education, or they are trained to be an Online Support Worker on the job while working for Spectrum Support Network. The term 'Support Worker' in Australia does not legally require a formal qualification to perform the role, only training whilst on the job. To ensure our high standards are met, all sessions are recorded and at times may even have a trainer present on the session who will monitor only to ensure the quality of the working Online Support Worker. Therefore, although we take every measure to ensure that our Support Workers have the necessary skills, training and experience to provide online support, we cannot guarantee that they have formal qualifications as medical or healthcare professionals. When counsel is provided it is done so from the training provided or from prior experience. You also must be aware that the Online Support Workers may not all be working within Australia and could be overseas. That said ALL kids programs are run by OSW's residing in Australia ONLY and we have checked to the best of our ability the current status of their Australian WWCC (Working With Children Clearance). As stated on our homepage, an OSW could be anywhere in the world. However as stated, we only work with individuals with fluent English and do as many checks as available to ensure the skill, qualifications and experience of the OSW are up to our standards. The world is filled with professionals and we are lucky to have many of them working with Spectrum Support Network. By using our services, you acknowledge and accept that our Support Workers are trained to the best of our abilities and resources and may be in countries other than Australia though may not be qualified as a medical or healthcare professional and that their services are not intended to replace professional medical or therapeutic treatment, but to compliment them. You agree to use our services at your own risk and to consult a qualified professional if you have any concerns about your mental or physical health.
Spectrum Support Network is not a psychiatric service
Spectrum Support Network offers online support services to individuals seeking support (emotional or otherwise), advice, counselling and guidance. However, it is important to note that Spectrum Support Network is not a healthcare provider and does not offer any psychiatric services or treatments. Our services are intended to provide general support and are not intended to replace professional medical or therapeutic treatment. If you require medical attention or psychiatric services, you should contact a trained and qualified specialist who can provide you with the appropriate treatment. By using our services, you acknowledge and accept that Spectrum Support Network does not provide medical or psychiatric services and that our services are not intended to replace professional medical or therapeutic treatment. You agree to use our services at your own risk and to seek professional medical or therapeutic treatment if necessary.
Advice, Counselling and Guidance
Spectrum Support Network offers online support services to individuals seeking support, counselling, advice, and guidance. While our support workers may offer advice and guidance based on their experience and training, it is ultimately up to the user or the carer to decide what to do with that advice. Our services are intended to provide general support and are not intended to replace professional medical or therapeutic treatment. By using our services, you acknowledge and accept that any advice or guidance provided by our support workers is not intended to replace professional medical or therapeutic treatment and that you are responsible for deciding whether to follow that advice. You also acknowledge and accept that Spectrum Support Network is not responsible for any consequences resulting from following or not following the advice or guidance provided by our support workers. You agree to use our services at your own risk and to consult a trained and qualified specialist if you have any concerns about your mental or physical health.
It is up to the user or carer to decide whether our services are suitable
Spectrum Support Network and Ambassador Digital will not be held responsible for any negative experiences resulting from the use of our services. We provide support and assistance only. It is up to the user or carer to decide whether our services are suitable for their needs. By using our services, you acknowledge and accept that Spectrum Support Network and Ambassador Digital are not responsible for any negative experiences, including but not limited to dissatisfaction with the support, assistance or any advice or guidance provided.
You also acknowledge and accept that you may cease using our services at any time if you are not satisfied with the quality of our support, advice or guidance. Furthermore, you understand that Spectrum Support Network and Ambassador Digital do not provide healthcare or psychiatric services, and any decisions made based on the support, advice or guidance provided by our services are the sole responsibility of the user or carer.
By using our services, you acknowledge and accept that Spectrum Support Network and Ambassador Digital will not be held responsible for any negative experiences that may arise from the use of our services. If you have any concerns or questions about our terms and conditions, please contact us via our form.
Missed calls, video calls and sessions are non-refundable
Any missed calls resulting from the non-attendance of the user are non-refundable. By using our services, you acknowledge and accept that you are responsible for attending your scheduled calls with our support workers. If you fail to attend a scheduled call, you will not be entitled to a refund for any missed calls.
You also acknowledge and accept that it is your responsibility to ensure that you are available for scheduled calls at the agreed-upon time. If you are unable to attend a scheduled call, you must inform us as soon as possible to reschedule the call.
By using our services, you acknowledge and accept that any missed calls resulting from non-attendance by the user are non-refundable.
Sessions are recorded for quality and training
You understand that the sessions with our support workers may be recorded for quality and training purposes. By using our services, you acknowledge and accept that Spectrum Support Network and Ambassador Digital may record your sessions to evaluate and improve the quality of our services.
You also acknowledge and accept that any recordings made will be kept confidential and used for internal purposes only. The recordings will be securely stored and will only be accessed by authorized personnel.
Privacy Policy
Spectrum Support Network takes your privacy very seriously and makes every attempt to protect your personal data. However, by using our services, you acknowledge and accept that your data may be shared with our parent company, Ambassador Digital. We may share your data with Ambassador Digital for a variety of reasons, including but not limited to managing our services, improving our services, or for marketing purposes.
We may collect personal information from you when you visit this website. This may include your name, contact details (such as address, email, and phone number), and other relevant information necessary to provide our services.
These communications may include offers or promotions for products or services that we believe may be suitable for you based on your use of our services or your expressed interests. You may opt-out of these communications at any time by following the instructions provided in the communication or by contacting us directly.
Please note that we may also share your personal data with third-party service providers who assist us with our services, such as payment processors or cloud storage providers. We take great care in selecting these providers and ensure that they comply with all applicable privacy laws and regulations.
By using our services, you acknowledge and accept that your personal data may be shared with Ambassador Digital and with third-party service providers. You also acknowledge and accept that we may use your data for marketing communications. If you have any concerns or questions about our privacy policy, please contact us via our form.
Acknowledgement of using Spectrum Support Network
By submitting a request to Spectrum Support Network via any means, you acknowledge and accept the terms and conditions outlined in our terms and conditions and privacy policy. You understand that Spectrum Support Network may offer advice and guidance, but it is up to you or your carer to decide what to do with that advice. Spectrum Support Network and Ambassador Digital will not be held responsible for any negative experiences resulting from the use of our services. You understand that the sessions with our support workers may be recorded for quality and training purposes. You also acknowledge and accept that Spectrum Support Network is not a healthcare provider and does not offer any psychiatric services or treatments. Any missed calls resulting from the non-attendance of the user are non-refundable. You understand that Spectrum Support Network may share your personal data with its parent company, Ambassador Digital, and with third-party service providers for various reasons, including marketing communications. If you have any concerns or questions about our terms and conditions or privacy policy, please contact us via our form.
